Shipping / Return Policies
Shipping:
WitchDoctor's Billet Specialties offers a full range of shipping services through UPS, USPS, and other domestic/international air carriers. We offer a wide variety of delivery options from overnight to ground delivery. Contact Us for special services, availability, pricing and/or scheduling. All shipments come from Warren, Ohio, USA.
WE SHIP TO CANADA AND INTERNATIONALLY DAILY. Products usually arrive internationally within 7-10 business days via USPS or UPS.
Sales Tax Policy:
WitchDoctor's Billet Specialties only collects sales tax for orders shipping in the state of Ohio. Any orders shipping to any location outside the state of Ohio are not subject to sales tax.
Return Policy:
Items shipped according to ordering instructions will not be exchanged / returned for any reason unless damage is reported at delivery. At that time a UPS or USPS claim will need to be filed and it may take up to 10 days to process the claim. Items that were installed in any manner are not returnable. Custom made products are non returnable. *No returns on electrical components. We insure all shipments. All returns are subject to a 20% re-stocking fee.
Problems with my Order:
Sometimes our best efforts are not enough and your package is damaged or you receive an incorrect item. The following procedures if followed, will allow us to solve your problem in a timely fashion.
1. SAVE ALL PACKING MATERIALS!!! This is very important particularly if your item is damaged. UPS or USPS will need to come inspect the package.
2. Please email the specifics of your problem to Contact Us Put attention customer service. You will need to include your name, address, phone number, best time to call, items ordered and the nature of the problems. If we shipped you the wrong item then we will cover all shipping return costs. In most cases you will receive a call in 24-48 hours. Our ultimate goal is your satisfaction!!
We strive for 100% customer satisfaction.
Thank You for Your Order!
Disclaimer:
While we take measures that our web site reflects accurate product information and pricing, sometimes an error can appear on the site. We are not responsible for misrepresentations or errors found on the site. Additionally, colors often vary depending on monitor settings and screen resolution, and may not always display accurately on your screen. WitchDoctor's Billet Specialties makes every effort to be sure that the listed information and pricing on our site is accurate. WitchDoctors Billet Specialties will not be held liable for any typographical errors or prices listed incorrectly.
Privacy Policy:
Name, phone, address and e-mail information collected by WitchDoctor's Billet Specialties during customer transactions is used for processing purposes only. Credit card information is never stored on our servers. WitchDoctor's Billet Specialties will NEVER sell, trade, misuse or lend your personal information for any reason. We offer secure, SSL Secured 128 bit encrypted servers hosted by Commercial Grade Software, Inc. for safe transactions on our site. Your personal information is then used only by us for the processing of your order.
Miscellaneous
All transactions are conducted in US dollars
