Frequently Asked Questions
Q) Do you ship internationally?
A) Yes, please see our International shipping page. Some brands and items are excluded from International Shipping.
Q) Do you have a physical store I can visit?
A) We currently have a retail location in Warren, Ohio where we stock many of the products listed on our website. We have visitors from many states and countries stop all the time to say hi and to check out the parts & accessories. Note not all products listed on the website are in stock and available at the retail store. We utilize multiple fulfillment centers throughout the country to service online customers and the Warren store operates utilizing a separate inventory.
Q) When will I get my stuff?
A) buywitchdoctors.com currently ships from warehouses across the country and in some cases will ship items direct to you from a vendor. Orders are typically processed same day, and each item will show the expected time to process and ship out. Most items ship same or next day and are marked as such. Some items may take longer to ship out and they will be clearly marked as such. All items will show availability information both on the product page (once you select size/color) and on the shopping cart page.
We have found one of the reasons our customers keep coming back is that they get their stuff fast!
You will typically receive a shipping notification email within 24 hours of your order shipping (note that an order may consist of multiple packages shipped from different locations in the country) which will include your tracking numbers. By logging in, you can also retrieve your tracking information and order history.
In some cases, one item will ship out before the rest of the order is ready to ship, or an order will be held so that the items can be consolidated into one shipment. See our shipping policy for full details.
Please note: Witchdoctors reserves the right to request additional information to verify your order. Your order may need to be placed on hold and/or canceled until the order can be verified. We do this to protect the identity of our customers so that we can provide a safe online experience.
Q) When will you charge my credit card?
A) When you place an order, an authorization is put on your card for the amount of your order and the card is charged. If an order needs to be canceled prior to product shipment, we will issue a 100% credit to the credit card.
Q) Is my credit card information safe if I place an order online?
A) Absolutely. We use the latest security and encryption technologies to make sure your information stays private! See our Security & Hacker page for more details.
Q) Can I use a Gift Card (from Visa/Mastercard/AMEX/Discover) on my purchase?
A) Gift Cards of this variety typically cannot be authorized for online purchases as they are formatted differently than standard credit/debit cards. That said, PayPal specifically designed a system to help online retailers deal with the inability to secure a standard Prepaid Gift Card transaction. Customers are able to use Prepaid Gift Cards from Visa/Mastercard/AMEX/Discover as payment sources for their PayPal accounts. Please visit the PayPal landing page "How To Pay With Prepaid Gift Cards". Using this system, you can place an order on our site with the aforementioned Prepaid Gift Cards via PayPal.
Q) What does my Order Status mean?
A) Order status allows customers to see where in the order fulfillment process their orders currently stand. Orders can be modified or canceled only while their status is listed as "Order Received." Once an order has been marked as "Order Processed," it cannot be canceled or modified, as the order has been processed by our warehouse and is in the queue to be shipped out.
Q) How can I tell if an item is in stock?
A) Stock and availability information will be shown once you have selected a size / color when viewing a product. This information will also be shown on the shopping cart page and in your order confirmation email.
Q) How do I know what size to get?
A) Most of our brands have a size chart, size charts links are next to the size options when you are viewing a product. For additional information, it may be useful to look up the product brand's web site, or better yet, Ask Us!
Q) What if my item doesn't fit?
A) We try to have a very fair return policy. We understand that every jacket, helmet, etc., may fit a bit differently and it can be difficult to buy that item on the Internet and be sure it fits correctly. See our Return Policy for details
Q) What about closeouts & discontinued items? Can I exchange if it does not fit?
A) Closeout and discontinued items are not able to be returned. If you have a question about a particular item please contact us.
Q) Does Witchdoctors.com sell Gift Cards?
A) Online Gift Cards are available from $25 to $500
Q) Does Witchdoctors.com Price Match
A) Yes, we price match in many cases. See our Price Match Policy
Q) Does Witchdoctors offer discount codes or coupons?
A) Occasionally, but you'll have to read more about it here.
Q) Does Witchdoctors charge sales tax?
A) As required by state law, Witchdoctors is required to charge applicable sales tax in most states. applicable sales tax. Consumers are still required to comply with any Use Tax obligations within from their state. For orders shipping outside the US, please see our International Orders page.
Q) Some products display a Proposition 65 Warning. What does it mean?
A) At Witchdoctors we take rider safety seriously. Informing fellow riders how certain products may impact their health is part of that. The Proposition 65 warning, officially named the Safe Drinking Water and Toxic Enforcement Act, is a label notification required by law on all products that contain materials or chemicals known to the state of California as something that may cause cancer or reproductive harm. The act was passed into law in 1986 by the state of California and has since widened its scope to include more than 800 chemicals and substances. This includes more common materials like brass and PVC, and as such you may see the warning on items ranging from shoes to oils. For more information, go to P65 Warning.
Q) Do you ship to APO addresses?
A) Yes, you can use our standard checkout. Just make sure to select the appropriate APO state. APO orders will be shipped by USPS and are handled differently from our other orders (typically they will take up 1-5 business days longer to ship)
Q) So why should I buy from you instead of some other retailer?
A) Let our customers tell you why!